Terms & Conditions of Sales

PART 1: GENERAL CONDITIONS FOR RENTING THE ESTABLISHMENT

ARTICLE 1: GENERAL PROVISIONS

The reservation is agreed with the lessor Isabelle Hoppe

· Address (of the lessor): Rue des Vieux Prés 18, 5575 Gedinne

· Telephone: +32 499 32 37 19

· Bank account (of the lessor): IBAN BE75 7330 7094 7951

· VAT number (if applicable): BE0565.831.781

The contract is a tourist rental contract. The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.

The establishment includes 4 accommodations with a respective capacity of 9 people.

· Details of the accommodation ""Les Eucalyptus"": guest rooms; Rue des Vieux Prés 18, 5575 Gedinne; capacity of 2 people

· Details of the accommodation ""Les Pivoines"": guest rooms; Rue des Vieux Prés 18, 5575 Gedinne; capacity of 3 people

· Details of the accommodation ""Les Pissenlits bleus"": guest rooms; Rue des Vieux Prés 18, 5575 Gedinne; capacity of 2 people

· Accommodation details «"Les Glycines": guest rooms; Rue des Vieux Prés 18, 5575 Gedinne; capacity for 3 people

The tenant is required to respect the maximum capacity announced in the rental. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.

The tenant must arrive on the specified day and at the times indicated. In the event of late or delayed arrival, the tenant must notify the lessor.

ARTICLE 2: TERMS OF CONCLUSION OF THE CONTRACT

The rental is effective upon payment of a deposit of 20% of the price of the stay:

· is collected by the secure payment system (Stripe) when booking online;

· either to be paid to the lessor's bank account number within 2 days of receipt of the electronic booking confirmation (voucher).

The balance of the stay (80% remaining) must be paid no later than upon arrival by transfer to the lessor's bank account number or in cash.

The entire stay must be paid upon arrival . In the event of non-payment, the lessor reserves the right to debit the bank card provided as a guarantee when booking or to cancel the contract in accordance with the cancellation conditions accepted when booking.

Unless otherwise specified in the reserved offer, the price of the stay does not include:

· Gluten-free and lactose-free breakfast: €5.00 to €7.00/person

ARTICLE 3: SOLIDARITY

In the event of multiple tenants, the person who made the reservation is liable for the debts and claims of all tenants.

ARTICLE 4: LATE PAYMENT

If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email within 2 calendar days following the date scheduled for payments.

This clause does not apply to late bookings.

Any amount owed by the tenant and not paid 2 calendar days after its due date will automatically and without formal notice produce, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the lessor.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

b) Cancellation by the lessor

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

c) Premature departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

d) No-show of the tenant

If the tenant does not show up within 24 hours of the arrival date stated in the contract:

· the reservation becomes null and void automatically;

· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;

· the lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE

a) Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant agrees to take out a contract covering this risk.

b) Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).

In the event of a breach, the tenant agrees to take out a contract covering this risk.

ARTICLE 7: DOMESTIC ANIMALS

Pets are not allowed. In case of non-compliance with this rule, the lessor has the right to refuse the tenant entry into his establishment. The refusal can in no case be considered as a modification or breach of contract at the initiative of the lessor, so that in the event of the tenant leaving, no refund can be considered.

ARTICLE 8: USE AND OCCUPANCY OF PREMISES

The tenant agrees to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its intended purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which he received it. He is liable for any loss or damage to the lessor.

Lively parties such as student parties, panty burnings, dance parties, etc. are not permitted.

ARTICLE 9: COMPLAINTS

Any complaint must be sent to the lessor by registered letter or email within 8 days after the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.

ARTICLE 10: CONTROL OF TRAVELERS

The lessor is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport).

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.

PART 2: GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

ARTICLE 1: PURPOSE

These general conditions apply to all online reservations made with our establishment L'OASIS D'YZA using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

ARTICLE 2: OFFERS

All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

ARTICLE 3: PRICE

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

ARTICLE 4: RESERVATION

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

ARTICLE 5: RESERVATION PROCESS

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the reservation by the customer.

ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION

The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made and the address of the establishment to which the customer can submit their complaints.

ARTICLE 7: RIGHT OF WITHDRAWAL

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

- accommodation other than for residential purposes (e.g. holiday accommodation),

- of a transport,

- car rental,

- catering and services related to leisure activities.

ARTICLE 8: RESPECT FOR PRIVACY

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.